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Business Sellers Frequently Asked Questions
1. How is selling on The Baby Garage?
Selling on The Baby Garage (THE BABY GARAGE) is a breeze. Here are the steps to get started:
- Create an account on our platform
- Create a list of your products using your account with our simple interface
- Once your account is live, our account management team will contact you to answer all your inquiries
Let our efficient logistics team ship and deliver your products to your customers, enabling you to concentrate on expanding your business while we handle all the logistics with expertise.
2. Why should I sell on The Baby Garage?
Since 2015, The Baby Garage has been a trusted platform for both online sellers in the Baby\Kids domain and parents looking for safe baby products. Through our B2C and B2B marketplace, we empowered over 3000 social sellers and official commerce retailers, helping them achieve their business goals. With this vast network of baby product suppliers and top-quality products, we’ve become the number-one platform for over 900,000 active parents across all The Baby Garage platforms.
Shipping and Delivery
3. How long will it take for the product to reach the buyer?
We're committed to providing a swift and efficient delivery service for all our sellers and buyers. Typically, once a product has been dispatched, it should reach the buyer within 2 to 5 business days. This timeframe allows us to ensure that the product arrives in the best condition and meets the buyer's expectations.
Product Listing
4. How do I create a product listing? What information do I need to provide?
- Sign in to your account
- Click on products
- Click on "Add Product"
- Start uploading your products
5. How do I upload photos of my product?
- Sign in to your account
- Click on products
- Click on "Add Product"
- Start uploading your photos
Payment
6. How do buyers pay me? What payment methods do you accept?
As a seller on THE BABY GARAGE, you don't have to worry about payment collection. We handle that for you! We accept a variety of payment methods from buyers, including Visa, mobile wallets, ValU, and Cash on Delivery (COD). Once we've collected the payment, we'll transfer it directly to your bank account. It's a hassle-free process designed to make selling on our platform as easy as possible for you.
7. When do I receive the payment?
At THE BABY GARAGE, we strive to ensure a smooth and efficient payment process for our sellers. In line with our CPA laws, you can expect to receive your payment 15 days after the delivery date. This allows us to manage all transactions effectively and ensure that both our sellers and buyers have a positive experience with us.
8. Do you provide an electronic invoice?
Yes, we provide an electronic invoice upon sale completion.
9. What is your return and refund policy?
You can request a return within the first 14 days from the delivery date and once we ensure the product is in the proper condition, the refund will be applied.
Customer Service
10. How do I handle customer queries and complaints?
We place great importance on promptly and efficiently handling our sellers’ inquiries and resolving any concerns. Should you have any questions or need assistance, feel free to reach us through:
- Live Chat
- Our social media channels
Our customer care designated team will begin investigating your query or complaint right away and will get back to you within a maximum of 24 hours.
11. Why are you calling me to confirm the order?
We always give our customers a call to ensure that they ordered the right item to the right address for delivery, ensuring the best shopping experience.
Sales and Commissions
12. How much commission do you charge on my sales?
The commission charged by The Baby Garage is based on the type and selection of the products you're selling. To determine the specific commission rate for your sales, our customer support team is always ready to assist. We're committed to providing a transparent and fair commission structure for all our sellers. We look forward to making business with you.
13. Is the commission fixed or not fixed?
THE BABY GARAGE commission is not fixed as it differs according to the product type and category. You can easily find out about our commission rate through our customer support team. For more information, check our “Selling on The Baby Garage” page.
Account Management
14. How do I track my sales and earnings?
You can easily track your account’s performance, details, and sales through the account dashboard.
15. How do I update my seller profile and account details?
You can update your account details and product information through the seller dashboard. If you have any queries, feel free to reach our customer support team through live chat, email, or social media channels.
Inventory Management
16. How do I manage my product inventory?
At THE BABY GARAGE, we strive to make the selling process as easy as possible. Here's a simple step-by-step guide to help you create product listings on our platform:
- Login: Access your seller account using your seller credentials.
- Navigate to Products: Once logged in, find and click on the "Products" tab on the left side column.
- Add Products: You can choose to view, add, edit, or remove your products.
17. How do I update stock levels after a sale?
It is easy to update stock levels through THE BABY GARAGE after a sale as follows:
- Login: Access your seller account using your seller credentials.
- Navigate to Products: Once logged in, find and click on the "Products" tab on the left side column.
- Stock Management: Check your product quantity and update your stock.
18. How do I add more products to sell?
It is easy to create your own listing through your account. All you have to do is fill in the mandatory data per item to help your customers understand the product and encourage them to make a purchase. Once you create your account, you can easily upload images of your products, along with the product description, features, and price of each product.
Promoting my Products
19. Are there any promotional tools I can use to promote my products?
Currently, The Baby Garage provides social media packages, media buying services, and video & photo shoots. You can also use the help of our seller’s support team to help you in improving your product marketing as well.
20. How do I get my products featured or promoted on your site?
To promote your product on The Baby Garage marketplace, you can contact our account management team and they will provide you with all the needed information, guiding you from start to finish.
Legal Requirements
21. Are there any laws or regulations I need to comply with as a seller?
As a seller, you should comply with consumer protection regulations and tax laws in Egypt. At The Baby Garage, we follow strict policies to protect both our buyers and sellers from unfair practices on our marketplace, ensuring a safe e-commerce platform for all interested parties.
- Consumer Protection Laws: Regulate business activities and promote a fair marketplace for consumer products, covering areas like product safety, accurate labeling, warranties, fair pricing, and advertising practices.
- Tax Laws: Fulfilling tax obligations protects sellers from serious consequences and showcases your business as a trustworthy one, covering laws like registration with tax authorities, proper record-keeping, reporting, and remittance of taxes, including value-added tax (VAT) and sales tax.
22. What intellectual property rights do I retain over my products?
THE BABY GARAGE acts as an intermediary between buyers and sellers, ensuring a secure marketplace for all interested parties. We don’t take direct liability for the products featured on THE BABY GARAGE platform; however, we ensure that all sellers follow our terms & conditions through regular inspection and compliance checks. THE BABY GARAGE makes sure that both sellers and buyers understand their rights and responsibilities on the platform for smooth, reliable, and secure transactions.
Through THE BABY GARAGE, sellers are able to protect their intellectual property rights, covering areas like trademarks, copyrights, patents, and other related rights. Sellers have the right to transfer these rights to another party through mutual agreement of ownership transfer.
Competition from Other Sellers
23. How do you determine the order of similar products in search results?
Top-performing sellers with high ratings will have their products appear first in search results. Make sure to check our tips and tricks to enhance your account and grow your sales.
24. Will other sellers be able to sell the same products as me?
While it is possible that other sellers offer the same product as you, our online marketplace strives to cultivate a vibrant platform. Our mission is to establish a thriving marketplace where buyers can explore an extensive and exceptional product catalog. Simultaneously, we empower all sellers to prosper and thrive, ensuring our customers enjoy an unparalleled shopping experience.
Seller Support
25. What kind of support do you provide to help sellers succeed?
THE BABY GARAGE strives to achieve profitable partnerships with all sellers, ensuring maximum revenues for all interested parties. We support the sellers through:
- Product shooting
- Product creation on the system if needed
- Brand digitalization on The Baby Garage
- Analysis of product listings and conversion rates
26. Is there a knowledge base or forum I can refer to for seller questions?
It will be available soon.
27. Do you have a consignment service?
Yes, THE BABY GARAGE provides an efficient consignment service at our warehouse, so you don’t have to worry about the product’s condition from the moment we receive the shipment until delivery. For more information, contact our customer support team, and we will gladly answer your questions.
28. What services do you provide to complement my business?
We provide a wide range of services to empower our customers from wholesale products and shipping to media buying, video shoots, and social media marketing.
Taxes
29. Do I need to pay any other taxes as a seller on your platform?
All registered sellers are obligated to pay the required VAT to the Egyptian Tax Authority according to the applicable laws and regulations. The Baby Garage sends its sellers a tax fee invoice that complies with the rules of the Egyptian Tax Authorities to inform them of the deducted fees and commissions.
Also, The Baby Garage charges the sellers a commission per product, in addition to the 14% VAT. As for tax collection, each seller has their own obligations based on the policies of their business.
THE BABY GARAGE has the right to charge you any applicable unbilled tax if the tax authorities determine that the tax registration number you provided is unreliable, inappropriate for your business, or unconnected to the owner of The Baby Garage Account. You hereby grant The Baby Garage your full consent to withhold payments from your account/other accounts and apply those payments to any outstanding taxes.