Buyers Frequently Asked Questions

Buyers Frequently Asked Questions

There are many reasons why you might want to consider buying from The Baby Garage; here are some of them:

• Comprehensive baby product catalog with a wide selection from different sellers, offering a variety of sizes, prices, and brands.
• Fast and efficient shipping for your order, courtesy of our state-of-the-art fulfillment centers.
• Robust security system ensuring your personal information is fully protected through our secure ordering process for utmost confidentiality.
• Unbeatable prices that give you the chance to maximize your savings and earn the highest ROI.
• Professional support team dedicated to assisting our customers with any concerns or issues, ensuring maximum satisfaction.
• Exceptional shopping experience for all our customers, providing top-notch support services at every touchpoint.
• 100% money-back guarantee, encouraging our customers to shop with confidence, making us a trusted platform for baby and kids’ products.
• An easy-to-use interface, making it easy to scroll through the website, check our products, and place an order.
• Multiple payment options, making it easy to purchase in the most convenient way for you.
• Through our “Sell Your Preloved” section, parents can sell their used items (e.g., strollers, high chairs, car seats, etc.) if the purchase is made within 6 months.
• The Buy-back service helps parents sell the products they no longer use, as long as they are in good condition.
• The Reviews Section allows you to check other parents’ reviews to help you complete your purchase successfully.
• Our Blog provides helpful shopping tips to help parents understand our products and guide them through our website.
• The “Found better price option” allows our customers to inform us if they have found a better price for a product on another platform, and our team will try to match this price.

The Baby Garage welcomes all sellers to join our growing family, and we are excited to kickstart our work together. For more details, visit our “Selling on The Baby Garage” page.

• Click on the Account button.
• Click on the registration button.
• Fill in all the required information.
• Submit your account information.

It is easy to order through The Baby Garage platform. Just add the item you want to the cart and add your personal information and shipping requirements to place the order. If you face any issues with order completion, don’t hesitate to reach us through our Live Chat.

Currently, order tracking is facilitated through our customer service team. Please reach out through our Live Chat, and we'll be happy to provide you with the latest update on your order. For any update, a notification will be sent to your email so you can easily view the status of your delivery.

If you have second thoughts about your order, you can easily cancel it through our live chat, hotline, email, and social media.

Your payments are protected with us. We prioritize the safety of your transactions and sensitive information through a robust multi-layered security strategy, ensuring maximum satisfaction and peace of mind.

We're all about making your shopping experience as smooth as possible! That's why we offer a variety of payment methods to make your shopping experience seamless. You can pay using:

• Visa
• Mobile wallets
• Valu
• Cash on Delivery (COD)

We're here to help! Our friendly customer service team is ready and waiting to assist you with any questions or concerns you might have. For instant support, feel free to use our live chat feature. If you prefer, you can also drop us an email at [email protected], we're available from 9:00 AM to 6:00 PM, Sunday to Thursday.

No worries! We are here for you. If you're experiencing any issues with your order, please don't hesitate to contact our customer service team. Use our live chat option on our website for immediate assistance during working hours. You can also call us at +20225878166 from 9:00 AM to 6:00 PM, Sunday to Thursday, or email us at [email protected].

Policies

We respect the privacy of all users and are committed to protecting all their data. Our website does not collect any personal data except that voluntarily given to the site by the user himself.

We assure that the user's personal data will not be published, rented, or sold to any other sites or parties unless compelled to do so by government or security agencies with respect to the overall security of the state. As a visitor, you can browse the website without disclosing any personal information. However, certain information about your visit will be collected and stored, which will not personally identify you and will not be linked to you unless you choose to reveal your identity.

At The Baby Garage, we strive to ensure that our customers are completely satisfied with their purchases. We offer a return policy for most items within 14 days of receipt of shipment.

To be eligible for a return, the following conditions must be met:

• The product must be undamaged.
• The product must be identical to the item we shipped to you.
• The product should be returned in its original condition, including:
• The original brand/manufacturer box or packaging.
• Any user manual, warranty card, and all accessories, if applicable.

Once we receive your returned item from the courier:

• The return process occurs within 7 business days from the request issuance.
• After the return is processed, please allow an additional 5 to 7 business days for the refund to be processed.

Please note:

• Upon processing your return, we issue a refund to the selected used payment method in purchase.
• However, refund doesn’t occur unless these items were originally purchased from The Baby Garage, and that’s beside meeting our return policies mentioned above.
• Also, you should note that any item you ship to The Baby Garage can’t be returned back to you.

Your best shopping experience with us is a priority. We strive to ensure the quality and safety of all our products, and to guarantee ultimate customer protection, we offer our 14-day return policy from the time of delivery.

For The Baby Garage, supporting parents is our main goal. That’s why we provide the buy-back service so parents can sell some of their used products that they don’t need anymore, as long as they are in good condition.

The buy-back service is available if the purchase is made within 6 months. Preloved items should fall into this category only:

• Strollers
• High chairs
• Car seats
• Rockers, etc.

For more information, check our “Sell Your Preloved” section.

Our product guarantee is primarily tied to our 14-day return policy. If you encounter any issues with your product within this 14-day period, check the product guarantee enclosed in the product pack kit from the product brand, and always refer to the policies of the original seller.

If you encounter any issues in resolving it with the original brand within the original brand guarantee period, please send our customer support team a message for help.

Shipping

At The Baby Garage, we're all about making your shopping experience as seamless as possible, and that includes our shipping process! Here's how it works:

To ensure a smooth delivery, we kindly ask you to provide accurate billing and shipping addresses. Here are a few tips to help you out:

• Your billing address should match the address on your credit card or bank statement. Please verify this information for accuracy.
• Fill in the appropriate fields with the correct information, including:
• Country: Ensure that Egypt is selected.
• Full Name
• Mobile Number: Provide a valid mobile number without any prefixes (+20), spaces, or dashes. This number will be used for delivery scheduling.
• Street Name: Enter the complete street address.
• Building name/no., floor, apartment, or villa no.
• City: Select your city from the pre-defined list.
• Area: Select your area from the pre-defined list.
• Nearest Landmark: Specify a well-known place near your address, such as a mall, hotel, or gas station, to assist in locating your address.

Just a little note: Please avoid entering shipping or delivery instructions in any of the address fields. You can select the Address Type option and choose either Home or Office. These address types help us plan your delivery. But remember, shipments can sometimes arrive earlier or later than planned.

Currently, our shipping services are exclusively available in Egypt. But, stay tuned for exciting updates on our shipping expansions.

Yes, you can definitely check your order before the courier leaves.

The Baby Garage is a diverse marketplace with a wide range of sellers and brands. If you order from different sellers at the same time, you are likely to receive your order on multiple shipments. However, you will pay the shipping fees only once; no worries.

Fulfillment

We understand that getting your refund promptly is important to you, and we're here to help! If you have any questions about your refund, our customer service team is ready to assist. You can chat with us live on our website for immediate assistance. Alternatively, drop us an email at [email protected].

We do our best to process your refund as quickly as possible. Once your returned item has been received by the courier, it can take up to 7 business days for us to receive and process your return.

Just a few things to keep in mind:

• We can only provide a refund for the correct items that are returned in line with our policies.
• Any item sent or returned to The Baby Garage cannot be shipped back to you.

Remember, we're here to help, so don't hesitate to reach out if you have any questions about your refund!

Services

Absolutely! We're all about enhancing your shopping experience and bringing you more value. As a token of our appreciation for your loyalty, we're offering a special discount just for you. Use the code 'THE BABY GARAGELOYAL10' at checkout to receive a 10% discount on your purchase. It's our way of saying thanks for being part of The Baby Garage family.

And, don't forget to regularly check our website for the latest offers and promotions. We're always updating with new deals to help you save on your favorite baby items. Enjoy shopping at The Baby Garage!

Yes, we certainly do! For valuable insights and helpful tips, feel free to explore our social media channels where we have a lovely community of mothers exchanging tips and advice with our experts. We regularly share content that can guide you in making the best choices for your little ones. For more tips and tricks, please check our blog, and you will definitely find what you’re looking for.

It's simple! When you register on our platform, you'll have the option to subscribe to our newsletter. By doing so, you'll receive:

• Timely updates on promotions,
• New product alerts,
• Useful tips right in your inbox.

Stay connected with us, and never miss out on what's new at The Baby Garage!

Products

We're thrilled to offer a wide array of baby items to cater to all your little one's needs. From fashion, baby care, baby transport, beds & bed accessories, diapers & diaper bags, indoor and outdoor toys, you can find everything you need for your baby – a wide variety of original products in one place with top quality and the best prices.

Absolutely! We believe that your little one deserves the best, which is why we ensure all our baby products are free from toxic chemicals or any other ingredients that could potentially harm your baby's health or development. So, you can shop with peace of mind knowing that we prioritize your baby's safety and well-being.

Yes, indeed! We're committed to offering products that are gentle on your baby and the environment. This includes our range of organic bedding and cloth diapers. All our baby products are non-toxic and made with organic ingredients to protect your little ones from harsh chemicals. So, you can rest assured knowing that your baby is snuggled up in safe and eco-friendly products.

We're proud to partner with a diverse range of trusted and well-loved brands. Our selection includes popular names such as Sanosan, Chicco, Mister Baby, Philips Avent, Nuby Lovi, La Fruta, Nuk, Belecoo, Joie, GRACO, Kidilo, Yellow, G Baby, Horigen, Granzia, Medela and many more. We believe in providing quality products that our customers can trust, and these brands share our commitment to quality and customer satisfaction. So, you can shop with confidence knowing you're getting the best for your little one.

Feeding your little one involves more than just food, and we're here to make it easier for you. At The Baby Garage, we offer a comprehensive range of feeding supplies. This includes everything from bottles, pumps, and storage bags, to sterilizers, bibs, and utensils. We're committed to making mealtime more convenient and enjoyable for both you and your baby.

Our products are suitable for kids aged from 0 up to 14 years old. New products from different brands are listed on our platform, ensuring they follow our standards and safety procedures. However, some used products can be listed in the “Sell Your Preloved” section, such as strollers, car seats, rockers, bouncers, and dining chairs. All our products – new or used – undergo strict safety measures to ensure that everything is safe, reliable, and ready for your little cuties.

It is easy; click on the “Features” button located under the product picture.

Oh no, we're really sorry to hear that! If something's not quite right with an item you've received, we're here to make things better. You can quickly reach out to us using our live chat feature on our website for immediate assistance. Alternatively, feel free to give our friendly customer service team a call at +20225878166. We're here to help from 9:00 AM to 6:00 PM, Sunday to Thursday. If you prefer, you can also drop us a line at [email protected]. We'll do our best to resolve your issue as quickly as possible.

Your safety and satisfaction are our top priorities. If you've come across a product that seems unsafe or defective, please let us know right away. We offer live chat support on our website for immediate response during working hours.

Sell Your Preloved

Yes, used items are available in the “Sell Your Preloved” section on The Baby Garage platform. Our available used items undergo strict quality inspection and deep cleaning to make them ready for their new home, ensuring top quality and perfect condition.

Yes, The Baby Garage supports the mom-to-mom experience, offering the opportunity to sell used products that are no longer in need, as long as they are in good condition. If you want to sell your used items, check our “Sell Your Preloved” Section.

Our quality assurance team inspects the used items before they are available for sale to ensure they are in great condition. You can always ask for more pictures and videos to clearly check the item. Also, you have the right to check the order before the courier leaves in case you don’t want to receive the shipment.