We accept returns for most items, but there are a few exceptions. Check out the list below to see what can't be returned:

• Used, damaged, or altered items.
• Consumable products that have been used or installed.
• Items with tampered or missing serial numbers.
• Certain categories of products, including baby food, digital books, swimwear, hosiery, underwear, socks, health, hygiene-related, and personal care products, and specific baby items.

We're committed to ensuring you're satisfied with your purchase. Here's how our refund policy works:

• If the products are faulty or not as described on our site, or if the return is due to our error, we will refund the product amount (excluding original shipping fees) in full plus the cost of return.
• In all other cases, we will refund the product amount (excluding original shipping fees), and you will be responsible for the cost of return shipping.
• For products not delivered, you will receive a full refund if you cancel the order.

We aim to make the refund process as smooth as possible:

• If you paid by cash on delivery, we will issue a refund via our courier.
• If you paid by credit/debit card, you can choose to have a refund by credit/debit card.

We understand that you'd like to receive your refund as quickly as possible:

• If the refund is to your credit/debit card, or to be provided in cash, you can expect it within ten (10) business days from the day we receive the product back in our customer fulfillment center.
• If you have canceled your order before shipping, an automated refund will be provided back to you.

Hey there! So, you're thinking about selling your preloved items on The Baby Garage? That's great! We're here to help you make the process as smooth as possible. Here are a few friendly reminders to keep in mind:

• We're here to help, not to interfere: The Baby Garage is a platform that connects buyers and sellers, and we're always here to assist if you need us.
• Buyer's right to refuse: If the order isn't received, the buyer has the right to refuse it. In such cases, we'll return the item within 3 days, with the return shipping cost being borne by you, the seller.
• Cleanliness is a must: Please ensure all items are cleaned before sending them. If there is an additional request for chemical cleaning, we can provide this service for an extra cost, which will be deducted from the final price.
• Payment methods: Payments should be completed using either bank or mobile E-Wallet services within 7 business days.
• Availability of items: All items listed on the website must be available for a minimum of one month.

Remember, we're here to support you every step of the way. If you have any questions or need assistance, feel free to reach out to us. Happy selling!

If you're buying preloved items, here's what you need to know about our refund process:

• Our refund rules comply with the applicable laws of the Arab Republic of Egypt and the Customer Protection Authority. The Baby Garage is not responsible for any claim or damage related to this clause.
• The customer has the right to inspect the shipment before accepting it and can refuse acceptance if it's not as described.

For any queries or concerns, please don't hesitate to reach out to us. You can contact us through our:

• Live chat on our website
• Email: [email protected]
• Social media

We're here to make your shopping experience as smooth as possible!