• Our blog
  • Gift vouchers
  • Our brands
  • Sell your preloved
  • Sell for business
All categories

Shipping policy

The Best Shipping & Delivery Services in Egypt

Delivering Excellence to Our Customers & Sellers Alike

At The Baby Garage, we're all about making the shopping experience as seamless as possible, and that includes our shipping process!

For Our Beloved Customers

Shop with Confidence from The Baby Garage!

The Baby Garage deals with the best shipping companies in Egypt, ensuring the best shopping experience for our customers, whatever their location throughout the country. We know how to deal with each product, and our couriers work 24/7 to deliver the shipment on time and in perfect condition.

The Baby Garage sends a notification to your e-mail to keep you updated on the shipment status. And, once the order is out for delivery, our courier contacts the customer to confirm the expected delivery date and time. Delivery time can be easily rescheduled when you receive a call from our courier or through our customer service team. If you encounter any issue with the order after the courier leaves, feel free to contact us through live chat, e-mail, or social media accounts.

Delivery Fees

The delivery fees are calculated based on the area. All you have to do is to add your address to the personal information, and our system will automatically calculate the shipping fees for you. Shipping fees differ depending on the product’s dimensions and weight. 

If you order from different sellers, you will likely receive several shipments. However, you pay for the shipment only once.

For more information about your shipment, you can always contact our support team through Live Chat, e-mail, or social media accounts.

Undeliverable Shipments

If the courier returns an undeliverable shipment, we can’t re-ship this order again. In case you want the order, you should place a new order through our website.

There are several cases of undeliverable shipments:

  • Incorrect address: The courier will return the order in case of an incorrect or outdated address. Make sure that you enter the correct address when placing your order.
  • Failed Delivery Attempts: If the courier fails to reach you several times during the delivery attempt, the order will be returned to us.
  • Refused by Recipient: If the order is rejected at the right address, the shipment will be returned to us.
  • Damaged during Shipping: If anything happens to the order during shipping (damaged order, unreadable address label, etc.), the courier will return it back to us without attempting delivery.

Ensuring Smooth Delivery: Address Input Instructions

To ensure smooth delivery, we kindly ask you to provide accurate billing and shipping addresses. Here are a few tips to help you out:

  • Your billing address should match the address on your credit card or bank statement. Please verify this information for accuracy.
  • Fill in the appropriate fields with the correct information, including:
    • Country: Ensure that Egypt is selected
    • Full Name
    • Mobile Number: Provide a valid mobile number without any prefixes (+20), spaces, or dashes. This number will be used for delivery scheduling.
    • Street Name: Enter the complete street address.
    • Building name/no., floor, apartment, or villa no.
    • City: Select your city from the pre-defined list.
    • Area: Select your area from the pre-defined list.
    • Nearest Landmark: Specify a well-known place near your address, such as a mall, hotel, or gas station, to assist in locating your address.

Please avoid entering shipping or delivery instructions in any of the address fields. You can select the Address Type option and choose either Home or Office. Shipping usually takes between 2 to 5 business days, but sometimes shipments can arrive earlier or later than planned.

For Our Community of Sellers

Grow Your Sales with The Baby Garage Marketplace

The Baby Garage deals with the best shipping companies in Egypt, so you can rest assured that your products are in good hands. From order processing and picking it up to packing, labeling, shipping, and delivery, we handle everything from start to finish. Our couriers deliver 24/7, and we have pickup points all over the country, ensuring maximum customer satisfaction.

Sellers can easily track their shipments through the vendor panel to check the order status. And, to ensure an efficient shipment process, make sure to add the correct airway bill and hand the right order to the courier.

If you want to reschedule the pickup date or encounter any issues, you can reach our customer support team through Live Chat, e-mail, and social media accounts.

Missing Packages

All our shipments are insured, so you don’t have to worry about your products. In case of a missing package, we compensate the seller, covering the cost of the item plus any additional fees.

For more information about your shipment, you can always contact our support team through Live Chat, e-mail, or social media accounts.